Welcome to the Bug Out Supply Shop FAQ. Here you will find answers to the most commonly asked questions.
Yes, we take returns on most of our products. There are a few exceptions, however. All sales on footware, jackets/coats, and any edible items (such as MREs) are final. For all other products, we offer a 30 day return period. If you aren't happy with your order, just ship it back to us in new condition, and we'll refund the purchase price less shipping.
No. Paypal lets you pay in two ways. If you have a Paypal account, you can just use it to pay with whatever method you have set up with them. If you don't have a Paypal account, you can just use their system like any other credit card processor. They are set up to work either way, both being equally secure. So if you don't have a Paypal account, you don't have to start one just to place an order.
We use Paypal to process all of our online payments. They are a secure third-party provider. We only store contact and shipping information here. We don't collect any payment information, giving you a secure shopping experience.
We ship orders to the Continental United States only. We do not ship internationally. If you are in Hawaii or Alaska, please contact us before ordering, and we'll work something out. APO boxes, and any overseas military addresses, count as international shipments, so we cannot ship there.
Orders are typically shipped out the next business day after you place your order. Depend on a number of cirncumstances, however, it can take up to five business days to ship your goods out to you. We use USP as our primary shipping providor, but we also use FedEx and USPS on occasion as needed. All orders are shipped by ground.
